A Hunger to Use Tech for Good
At Insight, we’re focused on using technology as a force for good. As a Solutions Integrator, we have the capabilities and partnerships to create a positive impact, helping organizations and communities innovate responsibly, ethically and securely. From healthcare to infrastructure to education and the modern workplace, we help clients across all sectors. Here are just some of the ways that we helped clients use technology as a force for good.
Healthcare
We help clients improve the patient experience.
We helped a Midwest health system leverage machine learning to lessen the cost and complexity of treating hypertension patients.
Modern Workplace
We leverage automation to create more efficient, productive and modern workplaces.
We helped a national producer of fresh-cut fruits and vegetables deploy and refresh 20,000+ workstations across 13 locations.
Infrastructure
We leverage innovation to improve infrastructure and make information safer.
We helped an international airport expand its cloud footprint to bolster security and meet specific compliance standards.
Education
We modernize education delivery for schools of all sizes, from the largest universities to K–12.
We helped Australia’s first university save AU$1 million per year and get a better grip on managing the software applications it provides to 80,000+ students and staff.
Public Sector
We bring government agencies up to speed through digital transformation.
We helped North West Ambulance Service in the UK move paper-based systems and manual processes to a multifaceted “SmartStation” concept to quicken emergency services and reduce energy use.
Business Intelligence
We improve customer experiences and better manage staffing needs.
We helped a national convenience store chain turn security cameras into real-time, in-store insights to improve product placement, store layouts and lines at the register.
The explosion of generative AI in 2023 has caused all businesses to completely rethink how they use data-driven intelligence to create new levels of agility, efficiency and customer service. Like transformative technologies before it, we believe that gen AI is the next chapter in business transformation and has the power to significantly change the way we live and work. We now imagine a world where teammates can be more productive with AI copilots and other AI-powered devices by their side. We believe new levels of productivity and efficiency will be realized, and experiences will become more relevant and meaningful.
While we are just at the beginning stages of understanding what this technology can do, we are already helping clients with unprecedented advancements across many sectors. As the leading Solutions Integrator, and now with the acquisition of SADA, Insight stands at the forefront as a top strategic partner of two of the world’s leading purveyors of LLMs: Microsoft and Google. Our solutions quickly and securely help an organization become AI-ready, including the Insight Lens for GenAI accelerator for designing and building gen AI platforms and the SnapStart Discovery Engine to clean up data estates.
How do we help our clients get up and running with generative AI in just eight weeks? Explore our roadmap here.
We are poised to help organizations use generative AI as a force for good. Some examples include:
Work with a healthcare organization to develop a predictive treatment model that can be used for preventative measures.
Four interns from our 360 Internship Experience program created a conversational platform that analyzes financial reports and other public information. This platform instantly provides business intelligence about an organization’s greatest digital opportunities and aligns them to best-fit solutions from our portfolio.
Helping a construction company better understand worker-injury patterns and predict safety incidents in construction zones.
Work with South Australian Department of Education to build and trial a chatbot designed specifically for learning. EdChat is the first chatbot of its kind in Australia and one of the first in the world to be used in an educational setting.
Read more about the EdChat solution.
In addition to helping our clients, in 2023, we explored ways we can use gen AI at Insight to help develop more productive and meaningful experiences for our clients and teammates. We reimagined our website insight.com to create a more relevant and context-aware chat function. We were an early adopter of Azure OpenAI with the development of our own InsightGPT instance for internal use. This year, we augmented our tools with the implementation of Copilot to help our teammates become more productive.
Our expertise in generative AI starts at home.Learn more about how Insight is finding ways to boost its own productivity as our own Client Zero for testing new applications.
Our clients depend on Insight to understand and interpret constantly changing industry and technology trends. We rely on our teammates to understand new technologies, new products and new approaches. Insight offers many opportunities to encourage and reward innovation:
Distinguished Engineers is a technical designation to recognize teammates who have demonstrated the highest levels of technical expertise, thought leadership and a commitment to mentoring and teammate development. Five distinguished engineers have been recognized since the program launched in 2022.
Innovate@Insight is a program that helps teammates turn their innovations into patented technology. Through a collaborative process including patent workshops, Tech Jams, hackathons and town halls, teammates generate patentable ideas. To date, Insight has filed more than 110 patent applications with the U.S. Patent and Trademark Office and has been issued 10 patents since the program started in 2020.
Generative AI Contests have served as a fresh way to inspire new internal use cases as we’ve crowdsourced generative AI discovery through our Insight GPT platform.
Our finance team put on a Shark Tank-style contest to inspire ideas to transform the way finance works. The winner developed an Insight Smart Assistant chatbot that automates responses to commonly asked questions related to the status of invoices, payment issues and accounts payable contracts. Runner-up entries included a smart GPT knowledge center serving as a CRM how-to guide for sales and client operations; a SeeYourPO project to review purchase orders in full detail by identifying associated sales orders; and a tool to automate the alignment of product part requests with product reviews.
Our operations team hosted a new contest that awarded teammates for submitting an idea for using gen AI to solve a business problem, introducing a concept that disrupts the status quo and providing a fresh solution to how teammates work with clients.
Insight Cloud Academy in India is a proven engine for attracting and developing world-class cloud experts with essential skills for app dev, data, AI and IT infrastructure projects. The program provides rigorous Microsoft Azure platform- and infrastructure-as-a-service training, resulting in the hiring of highly skilled Microsoft-certified Azure experts. Our academy is affiliated with 100+ top universities and higher-education institutions in India.
Insight Sales Academy is a 12-month, fast-paced and dynamic training and development program that prepares new teammates in North America for a career in sales through four training phases in a cohort led by a sales coach and sales manager. Graduates are hired full time and get valuable hands-on experience to jump-start their career.
EMEA Skills Academy is a 12-month training program that equips candidates with the skills they need to carve out a successful and fulfilling career in sales, operations or technical position at Insight. This exciting course incorporates interactive workshops, online and peer-based discussions, and time working with mentors across the business. Tech experience is not a requirement, meaning the Skills Academy suits everyone from recent college graduates to career changers and returners who are looking to start a career in tech.
Meet Chris Gannon, an associate data engineer intern at Insight who developed this game-changing gen AI solution for our sales teams.
Hear from our Insight Sales Academy graduates.
2023 was a year of accelerated transformation. As we embark on 2024, we continue to work with teammates, partners, clients and communities to unlock the power of people and technology to accelerate transformation. In 2024, we anticipate another year of exciting change. We will continue to foster a culture of inclusion, build Insight as an employer of choice, help our clients and teammates use technology for good, and make sustainable choices to build a stronger future. We believe we can all go further with Insight.
