Success Story How a Global Sustainability Conglomerate Improved Employee Experience With DaaS
The vision:
Staying resilient is a top priority for a manufacturing and sustainability conglomerate that has been in business for over a century. To improve the experience of its employees by streamlining onboarding and device requests, the client decided to explore Device as a Service (DaaS) as a solution.
Initially, the client worked with another provider to streamline IT operations, but they were concerned that the provider's lack of visibility, capabilities and delivery timelines didn't meet their needs. So, the client searched for a global, scalable DaaS solution and turned to Insight for help.
The answer:
The client needed a vendor-agnostic Device as a Service (DaaS) solution to serve its employees worldwide — and Insight had just what it was looking for.
Without being locked into specific vendors, device procurement could focus on availability and cost containment, rather than on a limited selection. This vendor flexibility proved critical for the client's resilience during the pandemic and ongoing tech shortages. Now, procurement specialists could maneuver around these obstacles.
This solution also offered a convenient self-service interface for employees to effortlessly request devices and track their deployment, which the client lacked before.
Furthermore, Insight’s DaaS solution integrated seamlessly into the existing IT service management to provide better visibility and control, even with the outsourced procurement solution.
Insight’s solution also meant superior forecasting compared to other providers. This, coupled with the flexibility of fast global procurement, gave the client confidence going forward.
In the longer term, automation and proactive refreshes and retirement of devices would further offload a challenging IT management task.
In addition to the DaaS solution, Insight provided OneDrive for Business to solve an ongoing issue for the client: lost data when transitioning devices. Rather than using a manual process or hands-on IT support for transferring data from old devices to new ones, all employees now use OneDrive and have access to their data from the cloud.
With procurement and setup offloaded, the client has saved immense amounts of time previously spent on imaging, setup and help desk tasks related to its devices.
The outcome:
Implementing the DaaS solution through Insight enabled the client to streamline the deployment process. They reduced device delivery time by up to 60% in certain countries.
This, in turn, sped up the onboarding process for new employees, successfully improving their experience.
The shift of device procurement from IT to an outside provider enabled the IT teams to focus on more strategic initiatives going forward rather than on device management.
Insight's flexibility and responsiveness proved to be a significant advantage for the client.
The ability to immediately change devices and components to different vendors saved the client tens of thousands of dollars over the course of the partnership. Despite shocks to the supply chain during the pandemic, the client was still able to deploy around 89,000 devices.
Between the cost savings and the ability for internal IT to focus on strategic work, the DaaS solution has effectively positioned this client for a positive workplace experience and future success.
Seeking to offload IT procurement and device management?
DaaS can provide the responsiveness and superior employee experience you’re looking for. DaaS proved vital for this client. It made it possible to manage widespread employee devices while containing costs and staying resistant to shortages.
Unburden your IT. Better employee experiences and focused IT starts with DaaS.
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